Case studies
What we measured. What we built. What is not proven yet.
Every case study carries its status. Where a result has not been measured, we say so, and we do not estimate it for you.
Call review and coaching
2,208 recorded agent calls transcribed and scored. Now a manager’s weekly audit per person, every coaching point backed by a quote from the call.
Read the case study →MeasuredCertificates: a tool we chose, then measured
12,108 emails rebuilt into 621 certificate requests. Median 6 minutes with the tool, 42 minutes by hand, and what did not work.
Read the case study →RunningLead capture and follow-up
Every web and ad lead routed to an owner with a task and a text; call outcomes that move contacts off the lists; a report that caught a silent failure.
Read the case study →Our own business · ongoingThe whole agency: what we built and measured
The overview: certificate measurement, weekly call review, CRM that acts on call outcomes, intake written into the agency system end to end, a weekly book board.
Read the case study →In implementationAlso: an operations layer for a regional trucking company
Detention billed on 0.36% of loads; a TMS with no stop clock; GPS candidates for dispatch to confirm; a fuel-card feed and a tested stop recommender.
Read the case study →Client names are published only with written permission. Until then a client is described, not named, and details that could identify it are left out.
Your business could be the next case study.
If you go ahead with a pilot, we can publish a case study of it once the result is measured, named or described as you choose, and you approve every word.